Performance criteria

• Attentiveness
• Relevant, accurate and clear information provided
• Friendliness
• Courtesy

Tasks

• Greet clients.
• Interpret the request.
• Answer inquiries.
• Forward messages to the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Confidence in handling animals
• Establishment of proper hierarchy with the animal

Tasks

• Understand an animal’s language: position of ears and tail, facial expressions, body language, etc.
• Adapt behaviour to a fearful animal.
• Adapt behaviour to an aggressive animal.
• Handle the animals.
• Handle the animals outside.
• Detect any physical or behavioural problems with the animals and notify the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• staying within the limits of the occupation
• Proper application of work techniques
• Proper use of equipment
• Correct handling and mastery of animals
• Confidence in handling animals
• Concern for the wellbeing of the animals

Tasks

• Place the animal on a grooming table or in other places.
• Untangle hair.
• Comb or brush the animal.
• Cut the nails.
• Pluck ear hairs.
• Clean the ears.
• Detect any problems (presence of parasites, skin diseases, sensitive skin, etc.) and notify the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• staying within the limits of the occupation
• Proper application of work techniques
• Proper use of equipment
• Correct handling and mastery of animals
• Confidence in handling animals
• Concern for the wellbeing of the animals

Tasks

• Inquire about the type of shampoo to use.
• Place the animal in a bathtub.
• Ensure that the water temperature is comfortable and wet the animal.
• Apply the shampoo and lather the animal.
• Rinse the animal.
• Apply a conditioner or other product and rinse again.
• Towel dry the animal.
• Remove the animal from the bathtub.
• Dry the animal.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Observance of the standard operating procedures or the Guide des pratiques généralement reconnues (GPGR)
• Proper application of work techniques
• Proper use of equipment and cleaning products
• Order and cleanliness

Tasks

• Clean up feces.
• Clean and disinfect cages and enclosures.
• Clean and dry the towels.
• Detect any problems and notify the person in charge.
• Put away equipment and cleaning products.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with work instructions
• Proper application of work techniques
• Proper use of equipment and cleaning products
• Order and cleanliness

Tasks

• Sweep and wash floors.
• Clean the clipping tables and bathtubs.
• Clean the brushes, combs, clippers, etc.
• Dust the furniture.
• Put away equipment and cleaning products.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Observance of rules with respect to hazardous materials
• Compliance with work instructions
• Proper application of work techniques
• Proper use of materials-handling equipment
• Concern for the safety of people and goods
• Careful handling of products

Tasks

• Choose the materials-handling equipment in accordance with the form and weight of the products.
• Check the condition of the materials-handling equipment.
• Lift boxes, bags, materials or any other cumbersome items and place them on the equipment.
• Move products.
• Place the products in the designated locations.
• Detect any problems and notify the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Accurate and visible labelling
• Visibility of brand names
• Compliance with display plan
• Order and cleanliness

Tasks

• Retrieve boxes and merchandise to be displayed.
• Assemble and disassemble islands, displays, shelves, etc.
• Clean shelves, islands, displays, etc.
• Affix prices to products, shelves and displays.
• Attach detector or antitheft devices.
• Place products on islands, displays, shelves, etc.
• Remove expired or damaged merchandise.
• Stack the merchandise.
• Prepare bulk merchandise.
• Set up or remove decorations.
• Notify the person in charge when inventories are low.