Performance criteria

• Compliance with work instructions
• Respect for confidentiality
• Attentiveness
• Relevant, accurate and clear information provided
• Concern for client satisfaction.

Tasks

• Greet customers.
• Interpret the customers’ requests.
• Provide information on movies (titles, categories, recommended viewing ages, directors, actors, reviews, etc.) and on video games.
• Provide information on store policies, rental conditions, return schedule, date of new releases, etc.
• Direct customers toward the product requested (movies and video games for rent or sale, newspapers and magazines, chocolate, popcorn, etc.).
• Give customers their member cards.
• Give customers movies and video games.
• Give customers equipment and explain how to operate it.
• Fill out the membership register (rental date, movie or video game title, equipment, etc.).
• Take reservations.
• Direct customers toward the person in charge for more complex questions or complaints.

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.

Performance criteria

• Compliance with work instructions
• Attentiveness
• Concern for client satisfaction.

Tasks

• Greet customers.
• Verify the returned movies, video games and equipment.
• Detect signs of breakage or problems.
• Inform customers of problems and charge required fees.
• Set aside any damaged movies, video games and equipment, send them to be repaired, or put them in the recycling bin or garbage.
• Fill out forms.
• Notify the person in charge of any problems.

Performance criteria

• Compliance with work instructions
• Correct application of communication protocol
• Respect for confidentiality
• Proper use of telephone functions
• Attentiveness
• Relevant, accurate and clear information provided
• Concern for client satisfaction.

Tasks

• Take calls: greet customers, give the store's name and ask how they may be of assistance.
• Interpret the request.
• Provide information on movies (titles, categories, recommended viewing ages, directors, actors, reviews, etc.) and on video games.
• Provide information on store policies, rental conditions, return schedule, date of new releases, etc.
• Take reservations.
• Call customers to advise them of reserved items, rental and return schedules, etc.
• Ask customers to contact the person in charge for more complex questions or complaints.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Observance of rules with respect to hazardous materials
• Compliance with quality standards
• Compliance with work instructions
• Compliance with company policies
• Proper application of work techniques
• Accurate data
• Careful handling of merchandise

Tasks

• Receive instructions from the person in charge about the delivery schedule and types of merchandise (food products, dry goods, animals, materials, hazardous materials, etc.).
• Welcome the driver of the delivery vehicle.
• Read over the delivery documents: check the delivery location, date and time.
• Sign the shipping receipt.
• Notify quality control so they can come and check the raw materials.
• Cross-check the delivered merchandise against the ordered merchandise (type of merchandise, quantity, etc.).
• Check the condition of the merchandise: do a visual inspection of the packaging or boxes, open a container, count the items, etc.
• Apply the prescribed procedure if merchandise is damaged or does not comply.
• Use an optical scanner to record the entry of the merchandise.
• Fill out the administrative forms and send them to the department concerned or to the designated person.
• Detect any problems and notify the person in charge.

Performance criteria

• Compliance with work instructions
• Proper application of work techniques
• Accurate data

Tasks

• Unpack movies and video games.
• Group the movies by section: comedy, drama, adventure, horror, children, adult, documentary, TV series, etc.
• Assign codes to movies and video games.
• Keep the movie and video game registers up to date.

Performance criteria

• Compliance with occupational health and safety rules
• Accurate and visible labelling
• Visibility of brand names
• Compliance with display plan
• Order and cleanliness

Tasks

• Retrieve boxes and merchandise to be displayed.
• Assemble and disassemble islands, displays, shelves, etc.
• Clean shelves, islands, displays, etc.
• Affix prices to products, shelves and displays.
• Attach detector or antitheft devices.
• Place products on islands, displays, shelves, etc.
• Remove expired or damaged merchandise.
• Stack the merchandise.
• Prepare bulk merchandise.
• Set up or remove decorations.
• Notify the person in charge when inventories are low.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Quick intervention in the event of problems
• Vigilance

Tasks

• Help customers understand the importance of respecting others' property: hang posters, ask adults and children to handle movies and video games carefully, answer questions related to copying cassettes and DVDs, etc.
• Observe the comings and goings of individuals.
• Control access to the adult film section.
• Notify the person in charge of situations presenting risk: breakage, shoplifting, etc.

Performance criteria

• Compliance with layout plan
• Compliance with the storage or warehousing plan
• Order and cleanliness

Tasks

• Replace products, mobile displays, advertising posters, etc.
• Dust or wash the shelves.
• Sweep the aisles.
• Tidy up and wash the counters.
• Wash the cold rooms and refrigerators.