Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Relevant, accurate and clear information provided
• Concern for customer safety and satisfaction
• Presentation of positive image of the business
• Appropriate attire
• Wearing of identification badge
• Respect for clientele
• Friendliness
• Courtesy
• Patience
• Promptness
• Adoption of appropriate postures for working while standing up

Tasks

• Greet customers.
• Distribute shopping carts to customers or inform them where the shopping carts are located.
• Offer adapted shopping carts to people with young children, or propose one to them.
• Inform people about the safety rules in place when using adapted shopping carts: wearing the seat belt, reminding children to stay seated, never leaving children unattended, etc.
• Offer manual or electric wheelchairs to people who need them.
• Direct custumers to the frozen goods section, the pets section, office supplies, books, etc.
• Direct customers to services: customer services, bathrooms, returns and exchanges, etc.
• Hand out redeemable coupons and advertisements.
• Receive customers’ positive comments and complaints, and communicate these to the person in charge.
• Thank customers as they exit the business.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Concern for customer safety and satisfaction
• Order and cleanliness
• Vigilance with respect to risky situations

Tasks

• Make sure that there are enough carts.
• Ask another employee to retrieve the carts left outside.
• Remove papers or debris left in the carts.
• Retrieve the carts that have been scattered about and place them in the designated area.
• Place defective carts in the designated area.
• Pick up objects that have fallen on the ground: papers, flyers, brochures, redeemable coupons, shopping lists, product packaging, etc.
• Notify the person in charge concerning the state of the floor (very dirty, slippery, etc.) at the entrance of the business and request that a floor sign be put up to indicate the potential danger.
• Ensure that there are flyers or promotional brochures on the display shelves.
• Detect all problems that could affect the safety of customers and alert the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Proper application of work techniques
• Prevention of theft and loss of merchandise
• Demonstration of a keen sense of observation
• Appropriate judgment
• Patience
• Courteous service
• Friendliness
• Vigilance

Tasks

• Observe customers as they enter or exit the store.
• Pay particular attention to people who are likely to cause problems: people who seem sick or inebriated, people who enter and exit the store frequently, people who look around anxiously, etc., and quickly notify the person in charge.
• Ask customers to leave their bags at the designated area before entering the store and give them back their bags when they leave.
• Ask customers to show their receipt when they leave the store in order to check their purchases, when applicable.
• Wait for another employee to arrive before leaving the workstation.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• staying within the limits of the occupation
• Proper application of work techniques
• Appropriate judgment
• Concern for own safety and customer safety
• Discretion
• Courteous service
• Quick intervention in the event of problems
• Appropriate stress management

Tasks

• Identify the customer who set off the theft detection system.
• Go see the customer.
• Ask the customer to show his or her receipt to account for his or her purchases.
• Ask the customer’s permission to look through his or her shopping bag to verify whether the merchandise corresponds to the items on the receipt.
• Deactivate or have deactivated any antitheft device that was not deactivated by the cashier.
• Apologize to the person.
• If a product was not paid for (the customer was distracted, the product was put in the cart by a child, etc.), ask the customer to go to the cash register.
• Contact the authorities in the event of theft, flight, aggressive behaviour, etc.