Performance criteria

• Compliance with work instructions
• Relevant, accurate and clear information provided
• Concern for client satisfaction.
• Presentation of positive image of the business
• Appropriate attire
• Wearing of identification badge

Tasks

• Greet customers.
• Inquire about the customers' needs.
• Provide information on the services offered (cleaning of clothing, linen, curtains, etc.), and on rates and delivery times.
• Provide information on business hours and policy.
• Provide information on the products available at the counter (certified organic or non-organic detergent or fabric softeners; stain removers; cleaning products for leather or suede, etc.).
• Direct customers toward the person in charge for more complex questions or complaints.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Respect for confidentiality
• Accurate interpretation of fabric care symbols
• Accurate identification of natural and synthetic fabrics
• Accurate data
• Concern for client satisfaction.
• Demonstration of a keen sense of observation

Tasks

• Greet customers.
• Receive clothing or articles to be cleaned: check the condition of each item (missing buttons, broken zippers, torn trim, snags, stains, etc.); remove brooches or pins; empty the pockets and give their contents to the customer or throw them in the garbage.
• Sort clothing or other items by category (shirt, pants, dress, sheet, etc.) and by type of material
• Complete the work order, entering the customer’s name, address and telephone number, the type and quantities of clothes or other items to be cleaned, the date of reception and delivery, the price and any specific cleaning instructions that may be required.
• Inform the customer of any guarantees or exclusions.
• Remove the “customer stub” from the order form and give it to the customer.
• Attach the other section to the clothing or other items to be cleaned and keep a copy for accounting services.
• Bring the articles to the proper place.
• When the customer returns, ask for his or her order stub.
• Match the stub number to the order form attached to the customer’s clothing or other items and give the latter to the customer.
• Ensure that the cleaned clothing or other articles are in good condition.
• Thank the customer.
• If necessary, direct the customer to the person in charge of complaints.

Performance criteria

• Compliance with work instructions
• Courteous service
• Honesty
• Accurate calculations and data entered
• Proper use of computerized equipment

Tasks

• Receive money and give change.
• Use a cash register, computerized sales equipment or a point-of-sale terminal to receive payment by credit or debit card.
• Charge amounts to customers’ accounts.
• Give receipts, sales slips, transaction records, etc.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Proper application of work techniques
• Proper use of equipment
• Concern for client satisfaction.

Tasks

• Make sure that the counter wrapper is in good condition.
• If necessary, check the amount of plastic film in the wrapper.
• Check the cleanliness of the clothing or other item(s) to be wrapped.
• Hang the clothing or other item(s) on hangers and hang them in the proper place.
• Take each item and place it in the wrapper.
• Turn on the wrapper.
• Make sure that the item(s) match the customer’s stub and attach it to the plastic film.

Performance criteria

• Compliance with work instructions
• Correct application of the communication protocol
• Proper use of telephone functions
• Relevant, accurate and clear information provided
• Concern for client satisfaction.

Tasks

• Answer the phone: greet the customer, give the company name and ask why the customer is calling.
• Understand the customers’ requests.
• Provide information on the services offered (cleaning of clothing, linen, curtains, etc.), and on the rates and delivery times.
• Provide information on business hours and policy.
• Call clients to notify them that their clothing or other items are ready.
• If necessary, transfer the customer's call to the person responsible for complaints.
• Take messages over the telephone and pass them on to those for whom they are intended.

Performance criteria

• Compliance with occupational health and safety rules
• Accurate and visible labelling
• Visibility of brand names
• Compliance with display plan
• Order and cleanliness

Tasks

• Retrieve boxes and merchandise to be displayed.
• Assemble and disassemble islands, displays, shelves, etc.
• Clean shelves, islands, displays, etc.
• Affix prices to products, shelves and displays.
• Attach detector or antitheft devices.
• Place products on islands, displays, shelves, etc.
• Remove expired or damaged merchandise.
• Stack the merchandise.
• Prepare bulk merchandise.
• Set up or remove decorations.
• Notify the person in charge when inventories are low.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Proper application of work techniques

Tasks

• Read the work order (customer's name, type and quantity of items, type of cleaning required, etc.)
• Group the cleaned items returning from the various service sections.
• Make sure that items and work orders match.
• Bind the items that belong together and attach a copy of the work order.

Performance criteria

• Compliance with layout plan
• Compliance with the storage or warehousing plan
• Order and cleanliness

Tasks

• Replace products, mobile displays, advertising posters, etc.
• Dust or wash the shelves.
• Sweep the aisles.
• Tidy up and wash the counters.
• Wash the cold rooms and refrigerators.