Performance criteria

• Compliance with occupational health and safety rules
• Compliance with the Price Accuracy Policy
• Compliance with company policies
• Compliance with work instructions
• Proper application of the steps involved in opening a cash register
• Accurate calculations

Tasks

• Gather the materials required for a shift (rolls of cash register tape, pens, paper clips, stapler, elastic bands, circulars, notebook, etc.).
• Check the cash register float.
• Get change or order it: fill in the order slip and check the money received.
• Start up the computerized system: enter the personal code, enter the date and set the system.
• Turn on the demagnetizing scanner.
• Install the cash register tape: insert the roll of tape into the cash register, insert the roll of tape into the point-of-sale terminal and check that the system is working properly.
• Detect any problems and notify the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Observance of hygiene and cleanliness rules
• Compliance with the Price Accuracy Policy
• Compliance with company policies
• Compliance with work instructions
• Proper application of work techniques
• Proper use of the labeller
• Prevention of theft and loss of merchandise
• Attractive display of merchandise

Tasks

• Interpret the display plan.
• Become informed about the products listed in the circular.
• Wipe the display cases and shelves.
• Rotate production: check the best-before dates and remove expired products.
• Put out new products.
• Place the price labels on products or check the labels.
• Attach anti-theft devices.
• Check the quality of the work.

Performance criteria

• Compliance with company policies
• Relevant, accurate and clear information provided
• Appropriate attire
• Wearing of identification badge
• Friendliness
• Courtesy
• Attentive listening
• Patience
• Accurate interpretation of non verbal language
• Appropriate behaviour toward customers (aggressive individuals, etc.)
• Prevention of theft and loss of merchandise
• Concern for customer satisfaction and loyalty
• Appropriate stress management

Tasks

• Greet customers.
• Inquire about their needs.
• Answer customer questions about where to find products, what services are offered, opening and closing times, statutory holidays, company policies, etc.
• Telephone other staff members or ask them to come to the checkout.
• Tell customers about promotional offers.
• Direct customers to the person in charge of answering more complex questions or handling complaints.
• Help make sure that customers are satisfied.
• Welcome positive feedback as well as complaints and forward them to the person in charge.
• Write down customer contact information.
• Speak to customers: ask them how they are, talk about the weather, thank them, etc.
• Detect any problems related to the security of people or merchandise and notify the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with the Price Accuracy Policy
• Compliance with company policies
• Compliance with work instructions
• Proper use of computerized equipment
• Adoption of appropriate postures for working while standing up
• Careful handling of merchandise
• Prevention of theft and loss of merchandise
• Concern for customer satisfaction and loyalty
• Appropriate stress management
• Exact change given to customers
• Honesty
• Promptness

Tasks

• Check the merchandise (type or brand, quality, quantity, packaging, etc.).
• Consult the list of codes or any other documents.
• Ensure that customers are of legal age to purchase alcohol, tobacco or lottery tickets.
• Ask a packer to check the price of an item or to go and get an item.
• Scan the products or input the data manually.
• Apply promotional offers and discounts: check the coupons and make sure that the discounts are processed properly.
• Ask for point cards, reward cards, etc.
• Receive payments in cash, by credit card or by debit card.
• Give the customers their change or the money they have withdrawn.
• Give the customers their bill and transaction receipt.
• Remove the anti-theft devices.
• Pack the products: use the customers’ reusable bags or offer them bags, indicate the price per bag, wrap fragile items, and hand the bags back.
• Fill in delivery slips.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with company policies
• Compliance with work instructions
• Proper application of the steps involved in closing a cash register
• Accurate calculations

Tasks

• Indicate that the checkout is closed: turn off the checkout light and put out the “Cash closed” sign.
• Take out the cash drawer and put it away.
• Print the cash register closing and the point-of-sale terminal reports.
• Balance the cash: count the money, check the amount of credit card transactions, detect calculation errors, etc.
• Prepare the cash register float: recount the money and put it in the tray in the cash drawer.
• Make a deposit.
• Detect any problems and notify the person in charge.

Performance criteria

• Compliance with occupational health and safety rules
• Compliance with work instructions
• Proper application of work techniques
• Proper use of cleaning products
• Order and cleanliness

Tasks

• Dust or wipe display cases, shelves and checkout counter (with or without a conveyor belt).
• Replace products.
• Check the price labels.
• Put away materials (paper bags, plastic bags, office supplies, etc.).
• Sweep the floor.
• Empty the wastebasket.

Performance criteria

• Compliance with company policies
• Staying within the limits of the occupation
• Accurate interpretation of non verbal language
• Demonstration of a keen sense of observation
• Self-control
• Clear communication
• Appropriate stress management

Tasks

• Identify the situation as an armed or unarmed robbery.
• Control one’s physical and psychological reactions.
• Apply the established protocol during the robbery: stay calm, don’t make accusations, don’t make sudden movements, hand over the money without question.
• Trip the alarm system, if it is invisible and silent.
• Notify the police by calling the emergency number.
• Follow the established post-robbery protocol: calm down, don’t touch anything, write down the information in order to give it to the authorities or make a report, reassure colleagues, etc.
• Complete an incident report.
• Participate in a debriefing session.
• Consult a healthcare professional, if needed.